Frequently Asked Questions

Our standard delivery hours are from 9:00 AM to 10:00 PM. However, we can arrange deliveries outside of these hours for an additional fee. The extra charge is determined upon agreement, depending on your hotel's location and distance from Hurghada.

Currently, we accept cash payments as we finalize the integration of our secure online payment system. Please note our payment terms for different services:

• Tours & General Services: Payment is collected at the start of the trip upon hotel pickup.
• Private Tours: A deposit of at least 50% must be paid no later than one day before the tour date.
• Car Rentals: Payment is made at our office upon receiving the vehicle.
• Hotel Delivery Service: Payment is due upon receiving your order at the hotel.

Accepted Currencies: We accept cash in USD, EUR, GBP, and EGP. For Russian Rubles, payments are accepted only via bank card transfer using a phone number.

We do not collect or store unnecessary personal data. We only request essential information to ensure a seamless service, such as your phone number and email for communication, and your hotel name and room number. This information is strictly used to identify the correct guest for tour pickups and to ensure our delivery orders reach the right person at the hotel.

No, regardless of the number of items you order from our store, they will all be processed as a single order. You will only be charged one delivery fee for the entire shipment.

We always strive to make your vacation complete and carefree. Our commitment to you doesn’t end before or during your trip—we continue to assist you afterward to ensure you have an unforgettable experience without any unnecessary worries.

If you realize you’ve left a personal item on the bus or yacht, just let us know right away. We’ll immediately contact the relevant staff, and as soon as the item is found, we’ll arrange a time and method to return it directly to your hotel.

To minimize the likelihood of such situations, please double-check your personal belongings before leaving the bus or boat.

Answer: Yes, we’re always here for you. If an emergency arises during your tour or while using our service, you can contact us immediately through all major communication channels: WhatsApp, Viber, Telegram, Messenger, direct phone call, or email. Our support team is available 24 hours a day, 7 days a week, ready to assist you at any stage of your trip.

We believe that true care means being there for you before, during, and after your trip. If an unexpected situation arises on the bus, on the yacht, or at the service location, simply send us a message, call us, or email us. We’ll respond immediately, contact hotels or local partners as needed, and stay with you until the issue is fully resolved.

This way, you can enjoy a fulfilling and stress-free vacation, knowing that help is always just a message, a call, or an email away.

The difference isn’t due to quality or safety, but rather to sales channels and commissions. Tour operator representatives at hotels are required to sell tours at higher prices because those prices include commissions that are distributed among all tour operator staff. This can amount to 25–40% of the trip’s cost, which significantly inflates the final price compared to the actual cost of the service.

On our platform, we operate as a locally licensed company without these additional layers of commissions. This means:

• You pay the organizer directly, rather than through the tour operator’s staff.
• There are no hidden fees or markups.
• The same licensed buses, guides, and insurance as those used by the tour operator.
• More flexibility and personalized service.

Thus, the tour operator’s representative at the hotel tries to monopolize excursions by convincing guests that booking outside the hotel is unsafe. In reality, the true guarantee is a license from the Ministry of Tourism and oversight by the tourism police. Booking through our platform provides the same legal security, but at a fairer price, since you avoid the tour operator’s staff commissions.

That’s exactly why our tours are cheaper: you get the same licensed service, but without the monopoly and extra fees.

Yes. Our booking system automatically sends the customer a booking confirmation once the booking process is successfully completed. This confirmation includes all the necessary information:

• Dates of service or travel
• Amounts paid
• Booking terms and conditions

You can save the receipt on your phone or print it out for your convenience. This ensures that you always have a clear record of your booking.

We place special emphasis on this step as part of our commitment to protecting your rights as a customer and helping you fully understand the details of the service you’re booking. Keeping the receipt also makes it easier to resolve any questions or clarifications in the future.

Having your receipt on hand gives you the confidence that your booking is securely protected and all details are documented—so you can simply relax and look forward to your trip.

If you suddenly feel unwell and need to cancel or change your trip, please don’t worry—your health and comfort are always our top priority! We fully understand the situation and sincerely want to support you.

To ensure our trips remain flawlessly organized and our terms are fair for every guest, we have simple and transparent booking policies.

Here’s how they work depending on the type of trip:

Group Tours If you’re unable to travel, we’ll gladly reschedule your booking to any other convenient date at absolutely no cost—so you definitely won’t miss out on your adventure! If you decide to cancel your trip entirely, we’ll refund 100% of the cost if you notify us more than 24 hours in advance. For cancellations made less than 24 hours in advance, 50% of the tour cost will be retained.

Custom Tours Every detail of this tour is tailored exclusively for you. If you’d like to change the date, we’ll gladly reschedule your trip at no charge—just let us know at least 24 hours before the start. If you cancel or reschedule with less than 24 hours’ notice, 50% of the cost will be charged, as this amount covers the cost of booking the yacht and car, as well as the services of your personal guide and crew.

Tours with Flights Airline tickets are purchased immediately upon confirmation and, unfortunately, are non-refundable by the airlines. Therefore, if you cancel the tour more than 24 hours in advance, we can only refund 25% of the total cost. If there are less than 24 hours remaining before the trip, the amount, unfortunately, is non-refundable.

We sincerely hope for your understanding and believe that these rules help us maintain the perfect balance between taking care of you and ensuring the quality of our work.

Get well soon! We look forward to seeing you when you’re back to full strength and ready for new, exciting experiences.