Frequently Asked Questions

Our standard delivery hours are from 9:00 AM to 10:00 PM. However, we can arrange deliveries outside of these hours for an additional fee. The extra charge is determined upon agreement, depending on your hotel's location and distance from Hurghada.

Currently, we accept cash payments as we finalize the integration of our secure online payment system. Please note our payment terms for different services:

• Tours & General Services: Payment is collected at the start of the trip upon hotel pickup.
• Private Tours: A deposit of at least 50% must be paid no later than one day before the tour date.
• Car Rentals: Payment is made at our office upon receiving the vehicle.
• Hotel Delivery Service: Payment is due upon receiving your order at the hotel.

Accepted Currencies: We accept cash in USD, EUR, GBP, and EGP. For Russian Rubles, payments are accepted only via bank card transfer using a phone number.

We do not collect or store unnecessary personal data. We only request essential information to ensure a seamless service, such as your phone number and email for communication, and your hotel name and room number. This information is strictly used to identify the correct guest for tour pickups and to ensure our delivery orders reach the right person at the hotel.

No, regardless of the number of items you order from our store, they will all be processed as a single order. You will only be charged one delivery fee for the entire shipment.